Terms & Conditions

1. Fees & Payment: A $35 non-refundable booking fee is included in each package price.
2. Payment: the encrypted payment system uses Square online payments. No payments can be accepted on location at the beach.
3. No photos will be taken unless full payment is received.
4. No photos to be taken on personal phones.
5. Byron Santa On The Beach Christmas photography relies totally on mother nature and uses only natural lighting. Inclement weather including strong winds may lead to change of beach location or postponement / cancellation of a scheduled shoot date.
6. Byron Santa On The Beach shall monitor the weather on each shoot date. Confirmation that shoot will be proceeding will be sent via email or text message 30 minutes prior start time on the scheduled day, along with information about exact beach location and meeting point for the day. 
7. Byron Santa on the Beach reserves the right to change the photographer, beach location, photograph set dressing, Santa actor and Santa outfit including beard according to availability of staff on photoshoot days. Promotional photos are not a guarantee of Santa look. Please note: In heatwave conditions it may be necessary for Santa to wear board shorts.
8. Cancellation, reschedule & refund policy
   1. SOTB reserves the right to cancel / reschedule / relocate a photography session if minimal requirements are not met.
   2. Cancellations by SOTB may occur up to 30 minutes prior session start time.
   3. Cancellation by SoTB for reasons excluding poor weather – all effort will be made to fit you into another photo session at earliest opportunity. If you are not able to attend another session – a full refund will be given.
   4. Postponement due to weather: If your Santa photo shoot is postponed due to weather you may attend any other shoot scheduled at any location on any day in 2025. If you are unable to attend any other sessions a refund minus $35 booking fee will be made. Please note due to this busy time, the photography is the priority. It may take up to 21 days to process a refund request.
   5. Cancellation by you: All cancellation by customer will incur the $35 non-refundable booking fee. Due to the limited number of photo sessions a tiered refund policy is in place.
      • Cancellations prior 72 hours before your session will be refunded package fee MINUS booking fee.
      • Cancellations within 72 hours of your session start time will incur 100% cancellation fee. no refund.
      • Every attempt will be made SOTB to provide you an alternative session date and time.
      • Please note due to the busy time with the photography it may take up to 21 days to process refund.
9. Whilst we will take the maximum number of shots possible during your session – No refunds are given for squinty eyes, grey skies, upset children or adults (crying) which are beyond the photographers control.
10. Please arrive 10 minutes early for your photo shoot.
11. Elf package photo sessions are 5 minutes for one family up to five people. If you have more than 5 people in your group you will need to pay for the large group fee based on number in your group.
12. Pets are only permitted at the beaches nominated on the booking page as pet friendly beaches.
13. Customers who bring dogs to the photoshoots are at all times responsible for your dog. SOTB accepts no responsibility for your dog whilst on the beach. Please bring a leash to ensure the safety of other customers and beach goers.
14. Dogs must be kept on the leash whilst in the queue awaiting your photo.
15. The photo chosen for print is selected by the photographer. There is no time for clients to scroll through the camera to review shots to make selections.
16. PHOTO DELIVERY: Clients will be advised the minute your photo products are ready however the maximum processing time is 10 days after the shoot. Usually delivered earlier. Photos taken on or after 20 December 2025 are not guaranteed for delivery before Christmas. Photos will be delivered no later than 9 January 2026 taking the public holidays and staff Christmas break into account.
17. BSoTB will ask your consent to use your images in promotion of future Santa on the Beach promotions. If you grant consent your photos may be used across print and online media including Santa on the Beach website, social media such as facebook, instagram and other print and digital platforms that request promotional photos, including third party platforms.
18. SOTB reserves the right to refuse service to any customer who is deemed to not act respectfully to all SOTB staff and other customers.